Policies
Shipping
We can ship to any address in the world. Please check with us for international
shipping, as shipping costs will vary for non-US shipments.
Upon receipt of your order and clearing of your payment through GooglePay we
estimate that your product will be shipped via US mail for orders less than 1 pound,
and via UPS for orders over 1 pound -- within 5 days. If the product is out of
stock, we'll notify you immediately via email and give you the option to cancel your
order.
Shipping costs are based upon the cost of the total order.
Cancellations
If you order a product and immediately decide that you do not want it, just give us
a call and we will refund your money and cancel the order. Once it has been
shipped, you can just let us know that you plan to return the item and we will
refund your money as soon as we receive your return. Please note that herbal
products, supplements and preparations cannot be returned if they have been opened.
Returns
You may return most new, unopened items sold and fulfilled by us within 30 days of
delivery for a full refund. We'll also pay the return shipping costs if the return
is a result of our error (you received an incorrect or defective item, etc.).
Items that are opened or returned more than 30 days after delivery will receive a
partial refund.
Herbal products and nutritional supplements that have been opened cannot be
returned.
Microcurrent stimulation (MCS 100iLE) units may be returned up to 30 days after the
initial purchase. There will be a 10% restocking charge as well as the cost of
shipping for returning a MCS 100iLE home unit. Any MCS that are not working
properly may be returned to us and we will replace this with a new working unit.
There will be no exchange for units that have been dropped, broken, or damaged by
misuse or neglect.
Please call us prior to returning an item to confirm any details.
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